Refund & Cancellation Policy
Last updated 12 September 2026.
This policy explains how we handle cancellations and refunds for orders placed with RSK Solar Energy, whether for equipment supply alone or a full installation. It applies alongside our Terms & Conditions. Where it conflicts with a written quotation or agreement you have signed with us, the signed agreement takes priority.
Before you pay an advance
We do not take payment until you have agreed the system size, specification and price with us, and a site visit has confirmed the details relevant to your connection (where one is needed). Ask us anything about the order before you pay — it is easier to change a plan before work starts than after.
Cancelling before equipment is ordered
If you cancel before we have ordered equipment specifically for your order or begun any site work, we refund any advance you have paid, less any bank or payment-gateway charges actually incurred in collecting and returning the payment.
Cancelling after equipment is ordered or work has begun
Once we have ordered equipment for your specific order, booked a crew, or begun site work, we will have incurred real cost. In that case, we deduct the cost of equipment already ordered or delivered, any restocking charge our supplier applies, and the cost of work already done, from your refund. We will tell you the amount involved before deducting it, and refund the balance, if any.
Manufacturing and product defects
Panels, inverters, batteries and other UTL Solar products carry the manufacturer's own warranty. If a product is defective, we coordinate the manufacturer's warranty process on your behalf; this policy does not limit any right you have under that warranty or under consumer protection law. It is not a general right to return equipment that is working as intended.
How refunds are paid
Refunds are paid to the same bank account or payment method the original payment was made from, normally within 7–14 working days of the refund being agreed. We do not refund in cash for payments received by bank transfer or UPI.
PM Surya Ghar subsidy
The subsidy is credited by government agencies directly to your bank account after inspection, not paid to us and passed on. If a subsidy is delayed, reduced or rejected for reasons outside our control (for example, a change in scheme rules, or a mismatch in your own paperwork), that is a matter between you and the disbursing authority; see our subsidy guide for how the process works.
How to request a cancellation or refund
Contact us on WhatsApp or by phone with your order details as soon as possible. We aim to confirm the outcome of a cancellation request within 3 working days.
Contact
RSK Solar Energy, Plot No E-203, Phase 8-B, Sahibzada Ajit Singh Nagar (Mohali), Punjab. Email rsksolarenergy@gmail.com, phone +91 90419 96918.